SHIPPING & <\/strong>RETURN POLICY<\/strong><\/p>\n\n\n\n Last updated<\/strong>02 MAY 2023<\/strong><\/p>\n\n\n\n Thank you for visiting and shopping at MARCO VALENCIA FINE ART. Below are terms and conditions for buying, shipping and return policy. Before shopping we understand you as buyer are:<\/p>\n\n\n\n – A citizen 18 years old or more<\/p>\n\n\n\n – You as buyer has read and agree with all information regarding price, shipping and return policy.<\/p>\n\n\n\n – You as buyer are agree with our privacy policy as described.<\/p>\n\n\n\n BUYING<\/strong><\/p>\n\n\n\n All items offered in our site are expressed in USD dollar.<\/p>\n\n\n\n PAYMENTS<\/strong><\/p>\n\n\n\n Offered payment are:<\/p>\n\n\n\n – Cash (El Salvador customers)<\/p>\n\n\n\n – Check (El Salvador customers)<\/p>\n\n\n\n – International SWIFT transfer bank (worldwide)<\/p>\n\n\n\n – WOMPY VISA MASTERCARD payments (under usd1000)<\/p>\n\n\n\n – 2CHECKOUT PAYMENTS (VISA , MASTERCARD, PAYPAL)<\/p>\n\n\n\n SHIPPING POLICY<\/strong><\/p>\n\n\n\n All orders are shipped from the Artist\u00b4s studio address:<\/p>\n\n\n\n Marco Valencia Fine Art<\/p>\n\n\n\n 67 Av Sur no 300-local 10<\/p>\n\n\n\n Col Roma San Salvador El Salvador<\/p>\n\n\n\n Centro America<\/p>\n\n\n\n www.marcovalencia.net<\/a><\/p>\n\n\n\n info@marcovalencia.net<\/a><\/strong><\/p>\n\n\n\n Declared warranty of goods before shipping <\/strong><\/p>\n\n\n\n Due fragile and high value nature of goods as artworks, we understand that it\u00b4s very important and critical factor to guarantee to customer artwork is shipped in excellent condition. A copy of proof document will be attached to order declaring the status of painting (including if there are marks or special notice of condition) of goods and will be signed by artist. This document will be used as proof in case of damages, returns or claims. <\/p>\n\n\n\n ALL ARTWORKS (PAINTINGS)<\/strong> ARE SHIPPED ROLLED IN A TUBE , OTHERS ITEMS ARE PACKED IN AN ENVELOPE (FOR SMALL WATERCOLOR, PRINTS OR DRAWINGS), IF YOU NEED A SPECIAL SHIPPING (EX. PARTIALLY OR FULL FRAMED PAINTING TO SHIP) PLEASE WRITE BEFORE US TO INFO@MARCOVALENCIA.NET<\/a><\/strong> <\/p>\n\n\n\n Shipping options are:<\/strong><\/p>\n\n\n\n – local pickup (El Salvador)<\/p>\n\n\n\n – local shipping (El Salvador)<\/p>\n\n\n\n – International courier shipping (all other countries)<\/p>\n\n\n\n – Person to person shipping (Central America)<\/p>\n\n\n\n Shipment processing time<\/strong><\/p>\n\n\n\n All orders are processed within 2\u20133 business days of receipt BEFORE SHIPPING TIME<\/strong>.<\/p>\n\n\n\n ALL ORDERS ARE SHIPPED AFTER PAYMENT IS CLEARED OR VERIFIED BY BANK OR PAYMENT COMPANY. NO ONE ORDER WILL BE SHIPPED WITHOUT HAVING VERIFIED INFORMATION.<\/strong><\/p>\n\n\n\n Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays (December 24th, December 25th, December 31th , January 1st, Holly week, September 15th, May 10th<\/sup> , June 17 th )<\/p>\n\n\n\n If your shipment experiences a significant delay, we will contact you via email or phone.<\/p>\n\n\n\n Shipping courier company<\/strong><\/p>\n\n\n\n We use the following courier companies located in El Salvador to ship orders:<\/p>\n\n\n\n – DHL EL SALVADOR<\/p>\n\n\n\n – UPS EL SALVADOR<\/p>\n\n\n\n – FEDEX EL SALVADOR<\/p>\n\n\n\n – TRANSEXPRESS EL SALVADOR<\/p>\n\n\n\n – CORREOS DE EL SALVADOR<\/p>\n\n\n\n – EMS EL SALVADOR<\/p>\n\n\n\n Your order will be shipped choosing best courier company that fits a fast and reliable service.<\/p>\n\n\n\n Requesting delivering Account shipping companies for customers<\/strong><\/p>\n\n\n\n If you have an account with your favorite courier company, please provide us number in order to deliver local to this company your order .Request this method before buying in our site.<\/p>\n\n\n\n Shipping rates and delivery estimates<\/strong><\/p>\n\n\n\n Shipping charges for your order will be calculated and displayed at checkout.<\/p>\n\n\n\n Shipment to US addresses<\/strong><\/p>\n\n\n\n MARCO VALENCIA FINE ART ships to addresses within the US, US Territories, and APO\/FPO\/DPO addresses. Estimated time is 3-6 days after shipped<\/p>\n\n\n\n Shipment to LATIN AMERICA<\/strong><\/p>\n\n\n\n MARCO VALENCIA FINE ART ships to addresses within LATIN AMERICA<\/p>\n\n\n\n Estimated time is 3-6 days after shipped.<\/p>\n\n\n\n Shipment to EUROPE<\/strong><\/p>\n\n\n\n MARCO VALENCIA FINE ART ships to addresses within EUROPE<\/p>\n\n\n\n Estimated time is 7-10 days after shipped .<\/p>\n\n\n\n Shipment to ASIA<\/strong><\/p>\n\n\n\n MARCO VALENCIA FINE ART ships to addresses within ASIA<\/p>\n\n\n\n Estimated time is 7-10 days after shipped .<\/p>\n\n\n\n Shipment Confirmation and Order Tracking<\/strong><\/p>\n\n\n\n You will receive a Shipment Confirmation email with your tracking number once your order has shipped.<\/p>\n\n\n\n Customs, Duties, and Taxes<\/strong><\/p>\n\n\n\n MARCO VALENCIA FINE ART is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer\u2019s responsibility (including tariffs, taxes, and other costs).<\/p>\n\n\n\n Damages<\/strong><\/p>\n\n\n\n MARCO VALENCIA FINE ART is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.<\/p>\n\n\n\n International Shipping Policy<\/strong><\/p>\n\n\n\n We currently ship Worldwide althoug we don\u00b4t ship to following countries: Russia, Cuba, Iran , North Korea, and all other countries designated by US Department of Treasury<\/a><\/p>\n\n\n\n Incorrect Shipping Addresses and Refused Delivery<\/strong><\/p>\n\n\n\n We make every attempt to validate the shipping address provided at checkout to ensure it\u2019s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.<\/p>\n\n\n\n MARCO VALENCIA FINE ART will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.<\/p>\n\n\n\n Missing or Stolen Shipments<\/p>\n\n\n\n If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:<\/p>\n\n\n\n Call +503 78939976<\/p>\n\n\n\n